Support across Ireland
Stay safe first. Then tell us what happened.
Do not open electrical equipment. If it is safe, note the model, warning message and when the problem started.
Ask for supportBefore you contact us
Note the message. Don’t open the equipment.
If you see smoke, burning or exposed live equipment, keep clear. Contact the appropriate emergency service if there is immediate danger.
Before you report a solar fault
What to note so we can understand the problem more quickly.
What to do when a battery shows a warning
A safe first check when your battery shows a warning light or message.
Getting ready for a heat pump call
A short list of home details that will help the conversation.
When to stop and call for emergency help
Do not keep checking equipment if there may be immediate danger.
Common questions
Quick answers before you get in touch.
Can WRB help with an existing system?
Yes, WRB can review support requests for existing systems. Send the equipment details, installation date and any fault message so the team can work out the next step.
What happens after I send an enquiry?
The team reads your details and contacts you about the next step. We may ask for more information, arrange a call or book a site visit.
What should I do if electrical equipment appears unsafe?
Keep away from smoke, burning, exposed wires or damaged electrical equipment. Turn off the power only if it is safe, then contact the appropriate emergency service or a qualified electrician.
Ready to ask for help?